Privacy Policy

At Rare & Rooted, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you browse our rare plant collections, book plant clinic services, access our care guides, or register for our hands-on workshops.

1. Information We Collect

We collect information that you voluntarily provide to us when you interact with our services. This includes:

• Contact Information: Your name, email address, phone number, and physical address when you purchase a plant, book a clinic consultation, or sign up for a workshop.
• Transaction Data: Details about your purchases, selected care services, and payment history.
• Communication Records: Messages, clinic inquiries, or care questions you send to our team.

2. How We Use Your Information

We use the collected information strictly to provide and improve our botanical services. Specifically, we use your data to:

• Process and fulfill your orders for rare indoor plants.
• Schedule and manage your plant clinic appointments.
• Secure your spot in our plant care workshops and send related scheduling updates.
• Respond to your customer service inquiries and provide tailored plant care advice.
• Send administrative information, such as changes to our terms, conditions, and policies.

3. Information Sharing and Security

We do not sell, trade, or rent your personal identification information to others. We may share generic aggregated information with trusted partners and service providers strictly for the purpose of operating our business, such as processing payments or sending newsletter updates, provided that those parties agree to keep this information confidential.

We adopt appropriate data collection, storage, and processing practices and security measures to protect against unauthorized access, alteration, disclosure, or destruction of your personal information and transaction data stored on our site.

4. Your Privacy Rights

You have the right to request access to the personal data we hold about you, to request that we correct any inaccuracies, and to request the deletion of your personal data. If you have subscribed to our botanical newsletter or workshop updates, you may opt out at any time by following the unsubscribe instructions included in those emails or by contacting us directly.